Shipping policy

Last updated: 30 August 2026

Where we ship

Valtaro currently accepts orders for delivery only to the United States, Canada, Australia and New Zealand. We do not ship to Switzerland or to destinations outside these four markets.

Shipping prices and the available delivery service are shown at checkout in the destination market's local currency. The amount displayed at checkout is the amount charged for shipping.

Processing and delivery

Orders are normally processed within 1–3 business days, Monday to Friday excluding public holidays. Processing time is separate from carrier transit time. The estimated delivery window shown at checkout is an estimate, not a guarantee. Customs reviews, peak periods, severe weather, remote destinations and carrier disruptions can cause delays.

Tracking and address accuracy

When tracking is available, we send it to the email address used at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address is incorrect; changes cannot be guaranteed after dispatch. Additional costs caused by an incorrect or incomplete address may be charged where permitted by law.

Duties, taxes and customs

Unless checkout expressly states otherwise, orders are shipped without destination-country duties and import taxes prepaid. The recipient is responsible for any import duties, taxes, brokerage fees or carrier charges assessed in the destination country. Refusing a shipment because of those charges does not automatically cancel the order; any refund may be reduced by unrecoverable shipping or return costs where permitted by law.

Lost or damaged parcels

If tracking has not updated for an unusual period, or if a parcel arrives damaged, contact prodhav@gmail.com with the order number and photographs where relevant. We will investigate with the carrier and provide the remedy required by applicable law.