Refund policy

Last updated: 29 August 2026

We want you to be comfortable with your purchase. In addition to any mandatory rights that apply to you, we offer a voluntary 30-day return period beginning on the day you receive your order.

Eligibility

To qualify for a return, the item must be returned in substantially the same condition in which it was received, with all accessories and, where reasonably possible, its original packaging. A receipt or other proof of purchase is required. You may inspect the product as you would in a retail store, but we may reduce a refund to reflect loss in value caused by handling beyond what is necessary to establish the product's nature, characteristics, and operation.

Starting a return

Contact us at prodhav@gmail.com before sending anything back. We will provide return instructions and the return address. Returns sent without prior authorization may be delayed or refused where permitted by law.

Unless the product is defective, damaged on arrival, or incorrect, the customer is responsible for return shipping and should use a tracked service. We do not charge a restocking fee. If we sent the wrong item or the item arrived defective or damaged, we will provide an appropriate remedy and cover reasonable return costs.

Non-returnable items

We cannot accept returns for personalized items, gift cards, or products that have been materially altered, misused, or damaged after delivery. This does not limit rights relating to defective or non-conforming goods.

Refunds

We will inspect the return and notify you of the decision. Approved refunds are issued to the original payment method, normally within 10 business days after approval. Your bank or card issuer may need additional time to post the refund. Original delivery charges are refundable only where required by law or where the entire order was defective, damaged, or incorrect.

Cancellations

You may request cancellation before dispatch by contacting us promptly. Once an order has shipped, the return process above applies. We may cancel and refund an order if an item is unavailable, payment cannot be verified, or a pricing or listing error makes fulfillment unreasonable.

Defects and warranty

Please inspect your order promptly and contact us if it is defective, damaged, or incorrect. Mandatory consumer rights are not limited by this policy. Where Swiss law applies, statutory warranty claims may generally be brought within two years of delivery, subject to the applicable legal conditions. Remedies may include repair, replacement, price reduction, or refund as required by law or agreed with you.